Specifically, the services we offer through qualified and experienced staff, cover our three-tier ‘move on’ programme, high, medium, and floating (low level) support needs, from 24 hours a day to one hour a week. Additionally we also now provide intensive 1:1 support 24 hours per day.

We offer a one stop shop, “A complete solution to supported living” covering a full range of services:

There is a great variety of supported housing and residential care available and different types of accommodation suit different levels of need. These vary from intensive high need support to floating support.

These support packages can range from

• 2:1 support 24 hours a day
• Independent accommodation with 1:1 staff 24 hours per day
• A small 4 bed group home with staff onsite 24 hours per day.

The support packages are tailored to each individuals needs, supported by specialist trained staff to manage the SU’s needs and risks in the community.

Routine and Structure:

• getting up on time and making their bed
• personal hygiene
• getting dressed
• preparing meals
• support with benefits
• handling cash and banking
• budgeting
• shopping
• cooking and washing-up
• laundry, ironing and storing clothes
• verbal and written skills

Comfort Care Services staff work closely with each service users to help them learn these essential social skills to equip them and give them confidence for day to day living.

These include:

• Assertiveness (protection against vulnerability and abuse)
• Confidence building
• Going out and about
• Dressing for the occasion
• Communication Skills
• Appropriate behaviour (according to needs)
• Managing alcohol and drug use (safe limits and recovery programmes)
• Health and well being
• Managing Relationships (family and professionals)

Comfort Care provides an employment service through its dedicated specialist employment officer who works in partnership with local business and government to find voluntary and paid employment once a service user is motivated and confident in returning to work. We specialise in utilising government schemes to ensure that service users can continue to receive financial support and assistance while building their confidence to take up full time paid employment.

This type of accommodation would consist of individual fully furnished self contained flats where we would provide practical support with maintaining tenancies, monitoring mental health and medication, managing budgets, ensuring rent and bills are paid, ensuring daily living skills and emotional support needs are met.

Comfort Care addresses personalisation and personal budgets by

• Assessing individual requirements by face to face meetings
• Developing a personalised care plan with the service users requirements
• Providing flexibility in the delivery of the care plan and match support workers to the service users
• Match local area worker who is familiar with local services in order to provide the quality and continuity of care that you would expect
• Paying particular attention to cultural and religious needs
• Fully functioning activity programme to cater for all interests
• Provide value for money so you get more support for your budget
• Working around service users not internal systems and processes
• Support infrastructure to ensure a swift response to changes

A large part of this relatively new approach has seen the spread of the use of direct payments and individual budgets. This is giving service users control of their budget and enabling them to purchase services from their choice of provider.

Our referral criteria would include

• background history;
• care plan;
• current risk assessment.

Once this is received, we will arrange to jointly assess the service user’s needs. If the service user fits our criteria, the service user will be invited to visit the proposed home to meet the staff and other residents and to view their accommodation. Once the service user has agreed to move into one of our homes, and we have provided costings and Social Services has agreed the funding, we will arrange their move accordingly.